Getforceup
Frequently Asked Questions
1. Where is my package?
Once your order ships, you’ll receive an email with your tracking number.
You can track your package at any time using that link.
If it’s been more than 7 business days and you haven’t received tracking yet, please check your spam folder or contact us directly at support@getforceup.com.
2. How long does shipping take?
We ship worldwide, but delivery times vary depending on your location:
- USA: 3–7+ business days
- International Orders: 5–10+ business days
Please note that our rare and limited-batch products (like Jimerito Eye Honey, Blue Lotus and Lions Mane) may take slightly longer to ship, as we carefully source and pack each order to ensure 100% purity and quality.
3. How can I change my address after placing an order?
Please email us within 12 hours of your purchase with the subject line:
“Address Change – Order #____”
If your order hasn’t shipped yet, we’ll update it immediately.
Once shipped, unfortunately, we can’t reroute the package.
4. What should I do if my product arrived damaged or missing?
If your item arrives damaged, defective, or missing, contact us within 48 hours of delivery. Attach photos of the product and packaging, and we’ll send a replacement right away.
5. What payment methods do you accept?
We accept all major credit cards, Shop Pay, and Apple Pay. Your payment information is always encrypted and secure.
6. Do you offer refunds or exchanges?
Due to the natural and consumable nature of our products, we cannot accept opened items for return.
However, if there’s an issue with your order, we’ll make it right guaranteed.
Contact our team within 24-48 Hours of receiving your package
7. Can I get a discount or promo code?
From time to time, we offer limited promotions.
Join our ForceUp VIP list or follow us on Instagram or Facebook to get early access to secret sales and subscriber-only discounts.
8. How can I stay updated on new product drops?
Follow us on Instagram, Facebook, and TikTok. You’ll get exclusive updates on new launches, flash sales, and behind-the-scenes product sourcing stories.
Instagram: @Getforceupofficial
Facebook: @Clearpathwellness
Tiktok: @getforceup
9. Still need help?
We’re here for you.
👉 Email: support@getforceup.com
👉 DM us on Instagram @GetForceUpOfficial
👉 Or visit our Contact Page on GetForceUp.com